Lisbon On-Site Customer Care Pro — Dutch & English

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Central location in Lisbon

Full paid training

Career development programs

Bring-a-friend (referral) bonus

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to handle calls and chats, ensuring client expectations and service quality in an on-site setting. You will work in a busy, multilingual environment supporting insurance inquiries, with training provided and opportunities for career growth.

The role emphasizes accuracy, diplomacy, and problem solving, with a welcome bonus and central location perks.

Qualifications

• Dutch (C2) proficiency and fluent English (B2) required.
• Previous customer service experience preferred.
• Strong verbal and written communication with a diplomatic style.

Responsibilities

• Answer calls or chats from clients seeking information about their insurance policy.
• Process requests via policy administration system or by drafting replies and sending documents.
• Index and electronically archive documents in the management tool.
• Update policy change requests and payment details.
• Handle claims and cancellation requests.

Skills

Dutch (C2)

English (B2)

Customer service experience

Verbal and written communication

Team player

Job description

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to handle calls and chats, ensuring client expectations and service quality in an on-site setting. You will work in a busy, multilingual environment supporting insurance inquiries, with training provided and opportunities for career growth.

The role emphasizes accuracy, diplomacy, and problem solving, with a welcome bonus and central location perks.