Customer Service Representative (French-Speaking) – Global E-Commerce

Concentrix Portugal; Lisboa; Sur place; EUR 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Résumé du poste

Concentrix Portugal is seeking a Customer Service Representative in Lisbon, on-site. You will support our client across social media, resolve inquiries, and ensure guideline compliance and service improvements.

The role requires fluency in French (C1) and English (B2), a college degree, knowledge of e-commerce, and prior call center experience. Availability for 24/7 rotating shifts is expected. We offer training and growth opportunities.

Qualifications

• Fluent in French (C1) and English (B2) required.
• College degree or equivalent diploma.
• Strong understanding of e-commerce and online services.
• Experience in call centers (voice and non-voice) and service industry.
• Willing to work 24/7 rotating shifts and collaborate in a team.

Responsabilités

• Investigate and resolve issues reported by buyers, sellers, customers, or creators.
• Review issues within agreed turnaround times and quality standards.
• Escalate issues to the client per MSA and SOW knowledge base.
• Drive customer satisfaction through updates across touchpoints and case journeys.
• Maintain adherence to service levels across channels and improve productivity.

Connaissances

French (C1)

English (B2)

E-commerce understanding

Call center experience

Team player

Formation

College degree or equivalent diploma

Description du poste

If you’re looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As aCustomer Service Representative, you will:

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Your qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in French (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of e-commerce
• Have experience working with call center (voice and non-voice) and service industry
• Are available for 24/7 rotating shifts
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.