Customer Representative (Italian-Speaking) - Search Engine

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Bring-a-friend referral bonus

Central Lisbon location

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to ensure performance goals and meet client expectations across operations on-site.

You will respond to inbound requests in Italian and English, document cases, and provide support across Pre-Sales, general inquiries, and technical issues via multiple channels.

Qualifications

• Proficient in Italian (written and spoken) and fluent in English (B2).
• Excellent writing and verbal communication to simplify technical language.
• Patient, proactive, and a great team player.

Responsibilities

• Respond to inbound customer requests and document case information.
• Assist users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
• Escalate to higher tiers of support as defined and documented; ensure proper ticket closure.
• Collaborate with other technicians to resolve issues and improve the customer journey.

Skills

Italian (written & speaking)

English (B2)

Communication skills

Patience & empathy

Team player

Job description

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escalated customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

Your qualifications

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Keep up with the latest IT and tech-related trends
• Are proactive, self-motivated, and a great team player

What’s in it for you

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.