Customer Rep (Spanish-Speaking) - Vehicles Transportation Platform

Concentrix Portugal; Lisboa; Vor Ort; EUR 13.000 - 18.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus

Central location in Lisbon

Referral bonus opportunities

Full paid training on company and proj

Career development programs

Zusammenfassung

Concentrix Portugal in Lisbon is seeking a Customer Representative to ensure client expectations are met across operations and to drive improvements in quality and customer journey. You will receive comprehensive training and have opportunities for career growth within the company.

The role focuses on handling customer inquiries via email and phone, managing bookings and billing, and promoting Concentrix services. A supportive team environment and clear development paths are offered.

Qualifikationen

• High level of Spanish (written and oral) and English (B2).
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Proactive, self-motivated, and a great team player.

Aufgaben

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about ongoing requests and services.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Kenntnisse

Spanish

English (B2)

Communication

Active listening

Jobbeschreibung

Ifyou’relooking to grow and be inspired, as aCustomerRepresentative in Lisbon Portugal (On-Site)you will ensure that performance goals are met across all operations.And thatwefulfill client expectations related to operational excellence: high targetsregardingquality, efficiency & customer journey improvement.

Career growth and personal development
We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.

What you will do in this role
As aCustomer Representative, you will:

• Assistcustomers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting, and adding information about these services to meet the customer's needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Yourqualifications
Concentrix is a great match if you:

• Have a high level of Spanish (written and oral) and are fluent in English (B2)
• Have excellent communication and active listening skills
• Have the ability toidentifycustomers' needs and propose fast solutions
• Are proactivity, self-motivated, anda great teamplayer

What’sin it for you
In this role, we offer benefits that help you support your unique lifestyle:

• Competitivesalaryandperformancebonus
• CentrallocationinLisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the projectyou'llbe working on
• Careerdevelopmentprograms

Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you.
over 440k+game-changersaround the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer
We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work
In accordance withPortugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.