Lisbon Tech Support Specialist - Global Team & Training

Cbtalents; Lisboa; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Meal card

Performance bonuses

Multicultural work environment

Job summary

Cbtalents in Lisbon is seeking a technical support specialist to help customers with account, billing and invoicing questions, assist with access and technical issues, and guide users in using our digital products.

The role requires a CS/IT degree or relevant experience, strong technical and digital skills, English at C1+, and willingness to work rotating day/night shifts on-site in Lisbon.

Qualifications

• Degree in Computer Science/IT or equivalent experience in support.
• Strong technical and digital skills are required.
• English at C1 level or higher with clear communication.

Responsibilities

• Support customers with account, billing and invoicing questions.
• Troubleshoot access and technical issues.
• Guide customers in using digital products and services.
• Provide clear and effective solutions across customer interactions.
• Maintain a high standard of service and customer satisfaction.

Skills

Technical skills

Digital skills

English proficiency

Education

Degree in Computer Science/IT

Experience in Technical Support/Helpdesk

Job description

Cbtalents in Lisbon is seeking a technical support specialist to help customers with account, billing and invoicing questions, assist with access and technical issues, and guide users in using our digital products.

The role requires a CS/IT degree or relevant experience, strong technical and digital skills, English at C1+, and willingness to work rotating day/night shifts on-site in Lisbon.