Lisbon Tech Support Associate - AI & Tools

Cbtalents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

CBTalents in Lisbon, Portugal is seeking an English-speaking Technical Customer Support Representative to join our customer support team on-site. The role involves assisting customers with technical and product questions, troubleshooting basic issues, and guiding users through solutions with clear explanations.

You should be comfortable with rotating shifts (07:00–22:00) and eager to learn about AI and digital tools.

Qualificações

• Experience in customer support or technical support is a plus.

Responsabilidades

• Assist customers with technical and product-related questions
• Troubleshoot basic technical issues and guide users through solutions
• Provide support through customer service channels
• Explain technical information in a clear and user-friendly way
• Identify and escalate more complex issues when necessary
• Deliver a positive and professional customer experience

Conhecimentos

English

Customer support

Technical support

IT support

Communication

Problem solving

Ferramentas

AI tools

Digital tools

Descrição da oferta de emprego

CBTalents in Lisbon, Portugal is seeking an English-speaking Technical Customer Support Representative to join our customer support team on-site. The role involves assisting customers with technical and product questions, troubleshooting basic issues, and guiding users through solutions with clear explanations.

You should be comfortable with rotating shifts (07:00–22:00) and eager to learn about AI and digital tools.