Lisbon AI-Savvy Tech Support Specialist

Cross Border Talents; Loures; On-site; EUR 20,000 - 32,000; Full time

Job summary

Cbtalents is seeking an English-speaking Technical Customer Support Representative to join our customer support team in Lisbon, Portugal. This on-site role suits candidates with a passion for technology and AI who enjoy helping users solve problems.

You will assist customers with technical questions, troubleshoot basic issues, and explain solutions clearly. Rotating shifts between 07:00 and 22:00, five days a week, with two rotating days off.

Qualifications

• Strong English communication skills.
• Experience in customer support or tech support is a plus.
• Ability to troubleshoot basic technical issues.
• Comfortable working on-site in Lisbon.

Responsibilities

• Assist customers with technical and product-related questions.
• Troubleshoot basic technical issues and guide users through solutions.
• Provide support through customer service channels.
• Explain technical information in a clear and user-friendly way.
• Identify and escalate more complex issues when necessary.
• Deliver a positive and professional customer experience.

Skills

English

Communication

Tech-savvy

Job description

Cbtalents is seeking an English-speaking Technical Customer Support Representative to join our customer support team in Lisbon, Portugal. This on-site role suits candidates with a passion for technology and AI who enjoy helping users solve problems.

You will assist customers with technical questions, troubleshoot basic issues, and explain solutions clearly. Rotating shifts between 07:00 and 22:00, five days a week, with two rotating days off.