Lisbon English Customer Support Specialist (On-site)

Cbtalents; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Job summary

Cbtalents in Lisbon is seeking an English-speaking Customer Support Representative to join its online international project. This on-site, full-time role offers rotating shifts and a dynamic, multinational team environment.

Fresh graduates are welcome, with responsibilities including assisting customers via phone, email, and chat, resolving requests, and delivering accurate guidance to ensure a high-quality experience.

Qualifications

• English proficiency at C1 level.
• Strong communication and interpersonal skills.
• Customer-oriented and helpful mindset.
• Ability to work in a fast-paced environment.
• Willing to work on-site in Lisbon.

Responsibilities

• Assist English-speaking customers via phone, email, and chat.
• Respond to customer questions professionally.
• Resolve account-related and general customer support issues.
• Provide accurate information and guidance.
• Ensure a positive, high-quality customer experience.
• Work collaboratively within a multicultural team.

Skills

English (C1)

Communication skills

Job description

Cbtalents in Lisbon is seeking an English-speaking Customer Support Representative to join its online international project. This on-site, full-time role offers rotating shifts and a dynamic, multinational team environment.

Fresh graduates are welcome, with responsibilities including assisting customers via phone, email, and chat, resolving requests, and delivering accurate guidance to ensure a high-quality experience.