Technical Customer Support Representative

Cbtalents; Loures; Presencial; EUR 20 000 - 32 000; Tempo integral

Resumo da oferta

Cbtalents is seeking an English-speaking Technical Customer Support Representative to join our customer support team in Lisbon, Portugal. This on-site role suits candidates with a passion for technology and AI who enjoy helping users solve problems.

You will assist customers with technical questions, troubleshoot basic issues, and explain solutions clearly. Rotating shifts between 07:00 and 22:00, five days a week, with two rotating days off.

Qualificações

• Strong English communication skills.
• Experience in customer support or tech support is a plus.
• Ability to troubleshoot basic technical issues.
• Comfortable working on-site in Lisbon.

Responsabilidades

• Assist customers with technical and product-related questions.
• Troubleshoot basic technical issues and guide users through solutions.
• Provide support through customer service channels.
• Explain technical information in a clear and user-friendly way.
• Identify and escalate more complex issues when necessary.
• Deliver a positive and professional customer experience.

Conhecimentos

English

Communication

Tech-savvy

Descrição da oferta de emprego

Are you tech-savvy, curious about AI, and enjoy helping people solve problems?

We're looking for an English-speaking Technical Customer Support Representative to join a customer support team in Lisbon, Portugal.

This role is a great fit for candidates who have experience in tech support, IT-related customer service, or simply have a strong interest in technology and enthusiasm for AI and digital tools.

Location: Lisbon, Portugal
Schedule: Rotating shifts between 07:00 and 22:00
Working Days: 5 days per week, with 2 rotating days off
Work Model: On-site
Relocation: No relocation support provided

What you'll do

• Assist customers with technical and product-related questions
• Troubleshoot basic technical issues and guide users through solutions
• Provide support through customer service channels
• Explain technical information in a clear and user-friendly way
• Identify and escalation more complex issues when necessary
• Deliver a positive and professional customer experience

What we're looking for

• Good command of English
• Previous experience in Customer Support, Technical Support, IT Support, or a related field is a plus
• Tech-savvy and comfortable learning new digital tools
• Genuine interest in technology and AI
• Strong communication and problem-solving skills
• Comfortable working rotating shifts
• Able to work on-site in Lisbon
• Already based in Portugal or able to arrange relocation independently, as relocation support is not available

Fresh graduates with a strong interest in technology are also welcome to apply.