Tech Support Specialist: AI Enthusiast (Lisbon, On-site)

Cbtalents; Sintra; Presencial; EUR 20 000 - 27 000; Tempo integral

Resumo da oferta

CBTalents in Lisbon, Portugal is seeking an English-speaking Technical Customer Support Representative to join our on-site team.

The role involves assisting customers with technical questions, troubleshooting issues, and providing clear explanations of solutions across channels.

Candidates based in Portugal or able to relocate independently, with rotating shifts between 07:00 and 22:00, are welcome to apply.

Qualificações

• Proficient in English for customer interactions.
• Experience in tech support or IT support is a plus.
• Ability to explain technical concepts clearly to non-technical users.

Responsabilidades

• Assist customers with technical and product questions.
• Troubleshoot basic issues and guide users through solutions.
• Provide support through multiple channels and maintain a positive tone.
• Explain technical information in a clear, user-friendly way.
• Identify and escalate more complex issues when necessary.
• Deliver a positive and professional customer experience.

Conhecimentos

English

Technical Support

IT Support

Customer Service

Problem Solving

Descrição da oferta de emprego

CBTalents in Lisbon, Portugal is seeking an English-speaking Technical Customer Support Representative to join our on-site team.

The role involves assisting customers with technical questions, troubleshooting issues, and providing clear explanations of solutions across channels.

Candidates based in Portugal or able to relocate independently, with rotating shifts between 07:00 and 22:00, are welcome to apply.