Technical Customer Support Representative

Cbtalents; Odivelas; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

CBTalents in Lisbon, Portugal is seeking an English-speaking Technical Customer Support Representative to join our on-site team. You will handle technical and product-related inquiries and guide users through solutions.

Ideal candidates have experience in tech or IT support, enjoy learning new digital tools, and can explain complex information clearly. Fresh graduates with a strong tech interest are welcome.

Qualificações

• Strong command of English.
• Experience in customer/technical IT support preferred.
• Ability to explain technical information in a clear, user-friendly way.

Responsabilidades

• Assist customers with technical and product-related questions
• Troubleshoot basic technical issues and guide users through solutions
• Provide support through customer service channels
• Explain technical information in a clear and user-friendly way
• Identify and escalate more complex issues when necessary
• Deliver a positive and professional customer experience

Conhecimentos

English

Customer Support

Technical Support

IT Support

Descrição da oferta de emprego

Are you tech-savvy, curious about AI, and enjoy helping people solve problems?

We're looking for an English-speaking Technical Customer Support Representative to join a customer support team in Lisbon, Portugal.

This role is a great fit for candidates who have experience in tech support, IT-related customer service, or simply have a strong interest in technology and enthusiasm for AI and digital tools.

Location: Lisbon, Portugal
Schedule: Rotating shifts between 07:00 and 22:00
Working Days: 5 days per week, with 2 rotating days off
Work Model: On-site
Relocation: No relocation support provided

What you'll do

• Assist customers with technical and product-related questions
• Troubleshoot basic technical issues and guide users through solutions
• Provide support through customer service channels
• Explain technical information in a clear and user-friendly way
• Identify and escalation more complex issues when necessary
• Deliver a positive and professional customer experience

What we're looking for

• Good command of English
• Previous experience in Customer Support, Technical Support, IT Support, or a related field is a plus
• Tech-savvy and comfortable learning new digital tools
• Genuine interest in technology and AI
• Strong communication and problem-solving skills
• Comfortable working rotating shifts
• Able to work on-site in Lisbon
• Already based in Portugal or able to arrange relocation independently, as relocation support is not available

Fresh graduates with a strong interest in technology are also welcome to apply.