Tech Support Specialist — AI Enthusiast (On-site Lisbon)

Cbtalents; Cascais; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

CBTalents is seeking an English-speaking Technical Customer Support Representative to join our on-site team in Lisbon, Portugal. You will help customers solve problems, explain technical concepts, and guide users through digital tools and AI-related features.

The role suits candidates with experience in tech support or IT-related customer service and a genuine interest in technology. You’ll work rotating shifts and collaborate with a friendly, knowledge-driven team to deliver excellent service.

Qualificações

• Experience in customer support or IT support is a plus.
• Strong communication and problem-solving skills.
• Comfortable with rotating shifts and on-site in Lisbon.
• Fresh graduates with interest in technology welcome.

Responsabilidades

• Assist customers with technical and product questions.
• Troubleshoot basic tech issues and guide users to solutions.
• Provide support through customer service channels.
• Explain technical information clearly and simply.
• Identify and escalate complex issues when needed.
• Deliver a positive and professional customer experience.

Conhecimentos

Tech-savvy

English skills

Customer service

IT familiarity

AI tools

Ferramentas

AI tools

Descrição da oferta de emprego

CBTalents is seeking an English-speaking Technical Customer Support Representative to join our on-site team in Lisbon, Portugal. You will help customers solve problems, explain technical concepts, and guide users through digital tools and AI-related features.

The role suits candidates with experience in tech support or IT-related customer service and a genuine interest in technology. You’ll work rotating shifts and collaborate with a friendly, knowledge-driven team to deliver excellent service.