Lisbon Onsite: AI-Savvy Customer Support Pro

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Health coverage

Onboarding

Modern workplace

Job summary

Cross Border Talents is seeking an Operations Customer Expert in Lisbon, Portugal (on-site). The role delivers premium multi-channel support across chat, email and phone, assisting users with account setups, billing, app troubleshooting, and AI feature rollouts.

You will handle sign-ups and renewals, guide users on premium features, and provide high-touch, multi-channel assistance while diagnosing tech issues to ensure a seamless user experience.

Qualifications

• Fluent / Native-level English skills.
• Strong technical adaptability and customer communication skills.

Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

Skills

Customer support

Technical adaptability

Communication skills

Job description

Cross Border Talents is seeking an Operations Customer Expert in Lisbon, Portugal (on-site). The role delivers premium multi-channel support across chat, email and phone, assisting users with account setups, billing, app troubleshooting, and AI feature rollouts.

You will handle sign-ups and renewals, guide users on premium features, and provide high-touch, multi-channel assistance while diagnosing tech issues to ensure a seamless user experience.