Lisbon On-Site AI Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Health coverage

Onboarding training

Modern workplace

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to deliver premium multi-channel support for leading global social platforms. You will assist users with account setups, billing inquiries, and AI feature rollouts, providing high-quality service across chat, email, and phone channels.

The role is on-site in Lisbon with day or night shifts. You will receive a fixed monthly salary of €1,237.83 plus a potential €300 monthly performance bonus, plus private health coverage and

Qualifications

• Fluent / Native-level English skills.

Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

Skills

English fluency

Strong communication

Rotating shifts

Job description

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to deliver premium multi-channel support for leading global social platforms. You will assist users with account setups, billing inquiries, and AI feature rollouts, providing high-quality service across chat, email, and phone channels.

The role is on-site in Lisbon with day or night shifts. You will receive a fixed monthly salary of €1,237.83 plus a potential €300 monthly performance bonus, plus private health coverage and