Lisbon On-Site English Support Specialist – AI & Social Media

Bpocompany; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Meal allowance provided through a pre 

Private health and dental insurance

Two rotating days off per week

Initial 10 working days training

Job summary

Bpocompany is partnering with a leading international customer experience company to recruit English-speaking Customer Support Specialists for a premium AI-enabled subscription service. The role is based on-site in Lisbon, Portugal, with day and night shifts and includes full-time, 40 hours per week.

You will handle English-language support across social media and AI-powered applications, assist with subscription management, and guide users through advanced features.

Qualifications

• Excellent command of English, both written and spoken.
• Strong communication skills and a customer-oriented mindset.
• Interest in artificial intelligence, social media, and digital technology.
• Good technical aptitude and ability to troubleshoot common digital platform issues.
• Comfortable using social media applications, online services, and digital tools.
• Strong problem-solving abilities and attention to detail.
• Ability to explain technical information clearly and effectively.
• Professional, empathetic, and solution-oriented approach to customer enquiries.
• Good organisational skills and ability to manage multiple tasks.
• Ability to work independently and collaborate effectively within a team.
• Previous experience in customer support, technical support, or contact centres will be considered an advantage.
• Familiarity with Facebook, Instagram, WhatsApp, and AI-powered tools is an advantage.
• Availability to work rotating shifts, including weekends.
• Availability to work on-site in Lisbon, Portugal.

Responsibilities

• Provide customer support in English to users of a premium digital subscription service.
• Assist customers with subscription management, including registrations, renewals, billing, and plan options.
• Support users across social media, messaging, and AI-powered applications.
• Guide customers through premium features, integrated AI tools, and account settings.
• Troubleshoot technical issues related to subscriptions, account access, and platform functionalities.
• Explain product features and help subscribers make the most of available services.
• Handle customer enquiries professionally and provide clear, effective solutions.
• Conduct targeted outbound calls when necessary to resolve customer issues.
• Investigate recurring technical problems and identify appropriate solutions.
• Monitor customer feedback and report common issues to the relevant teams.
• Maintain accurate records of customer interactions and support requests.
• Ensure compliance with internal procedures and customer service quality standards.

Job description

Bpocompany is partnering with a leading international customer experience company to recruit English-speaking Customer Support Specialists for a premium AI-enabled subscription service. The role is based on-site in Lisbon, Portugal, with day and night shifts and includes full-time, 40 hours per week.

You will handle English-language support across social media and AI-powered applications, assist with subscription management, and guide users through advanced features.