Lisbon English-speaking AI Subscriptions Support Specialist

Personalbuero U Herrmann; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Private health and dental insurance

Training and onboarding

Annual leave entitlement 22 days

Performance-based bonus

Job summary

Personalbuero U Herrmann in Lisbon, Portugal, is seeking a dedicated English-speaking Customer Support Agent for a fully on-site, full-time role. You will handle subscriptions, billing, and feature guidance across social media and AI-powered tools, with rotating day and night shifts.

The ideal candidate has excellent English, strong communication, and a passion for technology. Candidates should be comfortable with digital tools and providing high-quality customer service.

Qualifications

• Excellent command of English, both written and spoken.
• Strong communication skills and a customer-oriented mindset.
• Interest in AI, social media, and digital technology.
• Good technical aptitude and ability to troubleshoot common digital platform issues.
• Comfortable using social media applications and digital tools.

Responsibilities

• Provide customer support in English to users of a premium digital subscription service.
• Assist customers with subscription management, including registrations, renewals, and billing.
• Support users across social media, messaging, and AI-powered applications.
• Guide customers through premium features and account settings.
• Troubleshoot subscription and platform issues and explain product features.
• Handle enquiries professionally and provide clear solutions.

Skills

English proficiency

Customer-focused

Clear communication

Technical troubleshooting

Social media familiarity

Independent & team player

Tools

Facebook

Instagram

WhatsApp

AI-powered tools

Job description

Personalbuero U Herrmann in Lisbon, Portugal, is seeking a dedicated English-speaking Customer Support Agent for a fully on-site, full-time role. You will handle subscriptions, billing, and feature guidance across social media and AI-powered tools, with rotating day and night shifts.

The ideal candidate has excellent English, strong communication, and a passion for technology. Candidates should be comfortable with digital tools and providing high-quality customer service.