Lisbon English Support Specialist — Flexible Hours

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon is hiring English-speaking customer support representatives to join a busy, friendly team. The rota runs 06:00–00:00 across seven days, offering pattern flexibility and an immediate start.

You will answer customer contacts, resolve questions about accounts and services, and ensure every conversation ends with a clear next step. We value professionalism, empathy and well-documented interactions, with full training provided.

Qualifications

• English at C1 level or higher.
• No prior experience required; full training provided.
• Right to work in Portugal (EU citizenship, valid residence permit, or refugee status).
• Availability across the full rota (06:00–00:00 seven days a week).

Responsibilities

• Answer customer contacts.
• Resolve questions about accounts and services.
• Ensure every conversation ends with a clear next step.
• Maintain organised documentation.

Skills

English (C1)

Job description

Cross Border Talents in Lisbon is hiring English-speaking customer support representatives to join a busy, friendly team. The rota runs 06:00–00:00 across seven days, offering pattern flexibility and an immediate start.

You will answer customer contacts, resolve questions about accounts and services, and ensure every conversation ends with a clear next step. We value professionalism, empathy and well-documented interactions, with full training provided.