Lisbon 24/7 Customer Support Specialist - €2k Welcome Bonus

Cross Border Talents; Lisboa; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Job summary

Cross Border Talents, based in Lisbon, Portugal, is hiring a Customer Support Representative to join an English-speaking team. This front-line role involves handling inquiries, solving problems, and ensuring customers leave conversations satisfied.

The position is on-site with rotative 24/7 shifts and days off on a rotating basis. The role requires fluent English, EU work eligibility, and comfort with new internal systems.

Qualifications

• Fluent English is required.
• Eligible to work in the EU.
• Tech-savvy and willing to learn internal systems.
• Some customer-facing experience is a plus but not required.

Responsibilities

• Follow up on open cases.
• Flag recurring issues for root-cause analysis.
• Contribute to a collaborative team environment.
• Stay calm and clear with customers even when frustrated.

Skills

Fluent English

Tech-savvy

Customer-facing experience (optional)

Job description

Cross Border Talents, based in Lisbon, Portugal, is hiring a Customer Support Representative to join an English-speaking team. This front-line role involves handling inquiries, solving problems, and ensuring customers leave conversations satisfied.

The position is on-site with rotative 24/7 shifts and days off on a rotating basis. The role requires fluent English, EU work eligibility, and comfort with new internal systems.