Customer Support Specialist English Rotating Seven Day Rota

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking English-speaking customer support specialists to assist customers with questions, orders and account issues. You will handle inquiries by phone, chat and email, resolve issues where possible and pass on anything more complex to the right team.

Shifts run across a seven-day rota from early morning to midnight, and we are hiring for an immediate start. Reliability, teamwork and a positive attitude are valued, with regular feedback and a clear development

Qualifications

• No previous experience required.
• English level must be C1 or higher.

Responsibilities

• Answer incoming contacts by phone, chat and email.
• Resolve issues where possible and pass on anything more complex to the right team.

Skills

English (C1+)

Job description

We are recruiting English speaking customer support specialists in Lisbon to help customers with their questions, orders and account issues. This role suits people who are calm under pressure, enjoy helping others and want a stable team with a clear rota.

You will answer incoming contacts by phone, chat and email, resolve issues where possible and pass on anything more complex to the right team. Our rota covers all seven days, so reliability and flexibility are important.

No previous experience is required, but you must have English at C1 level or higher. Shifts run across a rota between 06:00 and midnight, and we are hiring for an immediate start, so we would love to hear from you soon. We also value reliability, teamwork and a positive attitude, and every new colleague receives regular feedback and a clear path for development from the first day.

Candidates must have the right to work in Portugal, such as European Union citizenship, a valid residence card or permit, or refugee status.