Lisbon On-site English-Speaking Customer Support Specialist

Cross Border Talents; Lisboa; Vor Ort; EUR 15.000 - 19.000; Vollzeit

Zusammenfassung

Cross Border Talents is seeking English-speaking Customer Support Specialists to assist business customers navigating social media and online advertising tools. You will handle account questions, guideCampaign processes, and respond to inquiries via chat, email, and phone, in a fast-paced international setting.

Entry-level friendly role with English proficiency required; Portuguese residence permit and work authorization are necessary.

Qualifikationen

• C1 or higher level of English.
• Strong written and verbal communication skills.
• Customer-oriented attitude, empathy and problem-solving skills.
• Ability to learn digital tools and processes quickly.
• Portuguese residence permit and legal authorisation to work in Portugal.

Aufgaben

• Assist business customers with account-related questions and platform functionality.
• Guide users through advertising tools and campaign-related processes.
• Handle customer inquiries through chat, email and phone.
• Communicate clearly and professionally, with a focus on customer satisfaction.

Kenntnisse

English C1+

Strong communication

Customer service mindset

Adaptability

Jobbeschreibung

Cross Border Talents is seeking English-speaking Customer Support Specialists to assist business customers navigating social media and online advertising tools. You will handle account questions, guideCampaign processes, and respond to inquiries via chat, email, and phone, in a fast-paced international setting.

Entry-level friendly role with English proficiency required; Portuguese residence permit and work authorization are necessary.