Polish-Speaking Customer Support Specialist — Lisbon (On-site)

FH Collective Academy; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Welcome Bonus available

International work environment

Career growth opportunities

Training and onboarding support

Job summary

A leading e-commerce firm in Lisbon is seeking a Customer Service Specialist fluent in Polish and English. This role involves supporting customers via phone, email, and chat, handling inquiries regarding products and services, and providing efficient solutions. Enjoy a welcoming workplace with a chance for growth, training, and a welcome bonus. The position requires rotational shifts, including weekends, and offers a dynamic work environment with future scheduling flexibility.

Qualifications

• Proficient in Polish and English for customer support.
• Demonstrated communication and problem-solving abilities.
• Experience or interest in e-commerce is advantageous.

Responsibilities

• Support customers via phone, email, or chat.
• Handle inquiries related to e-commerce products and services.
• Provide efficient and customer-focused solutions.
• Maintain accurate records in internal systems.
• Manage high contact volumes during peak periods.

Skills

Polish (C1+)

English (good level)

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Job description

A leading e-commerce firm in Lisbon is seeking a Customer Service Specialist fluent in Polish and English. This role involves supporting customers via phone, email, and chat, handling inquiries regarding products and services, and providing efficient solutions. Enjoy a welcoming workplace with a chance for growth, training, and a welcome bonus. The position requires rotational shifts, including weekends, and offers a dynamic work environment with future scheduling flexibility.