Czech E-Commerce Customer Advisor In Lisbon - 1500 Euros Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonuses

Transportation Allowance

Meal Allowance

Fixed Shifts

Onsite in Lisbon

Resumo da oferta

A prominent staffing agency is looking for a Customer Advisor in E-Commerce to assist customers with online orders in Lisbon. This role involves supporting customers via phone, chat, or email, guiding them through their purchasing journey, and providing efficient solutions for any issues. Candidates should have proficiency in Czech and English and a knack for communication. The company offers performance bonuses, meal allowances, and a stable schedule to enhance work-life balance in a vibrant city.

Qualificações

• Proficiency in Czech (C1/C2) and English (B2).
• 0-1 year of experience in content moderation or a related analytical role.
• EU citizenship or valid Portuguese residency required.
• EU citizenship or valid Portuguese residency.

Responsabilidades

• Support customers through phone, chat, or email with questions about orders.
• Guide customers throughout the purchasing process.
• Identify customer concerns and provide efficient solutions.
• Offer clear guidance on product details and promotions.
• Escalate complex situations when needed.
• Deliver professional, empathetic service.
• Follow company procedures and service standards.

Conhecimentos

Strong communication

Analytical mindset

Client-support ability

Descrição da oferta de emprego

Overview

Grow Your Career in E-Commerce — Customer Advisor — in Lisbon

Do you enjoy assisting customers, resolving issues, and helping create seamless online shopping experiences? Join our team as a Customer Specialist and play an important role in supporting customers throughout their purchasing journey while delivering excellent service and satisfaction.

Role Overview

As a E-CommerceCustomer Advisor, you will support customers with questions related to online orders, products, payments, deliveries, and returns. Your role will help ensure a smooth and enjoyable shopping experience while maintaining high standards of customer care.

Key Responsibilities

• Customer Assistance: Support customers through phone, chat, or email with questions about orders, products, payments, shipping, and returns.
• Order Support: Guide customers throughout the purchasing process, including placing orders, tracking shipments, and post-purchase assistance.
• Problem Resolution: Identify customer concerns and provide efficient solutions while maintaining a positive experience.
• Product Information: Offer clear guidance on product details, availability, and current promotions.
• Case Handling: Escalate complex situations when needed while ensuring proper follow-up and resolution.
• Customer Experience: Deliver professional, empathetic service that fosters trust and strengthens customer loyalty.
• Policy Compliance: Follow company procedures and service standards to ensure consistent and high-quality support.

Qualifications

• Language Skills: Proficiency in Czech (C1/C2) and English (B2)
• Experience: 0-1 year of experience in content moderation or a related analytical role
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

• Performance Bonuses: Your results matter — and they’re rewarded
• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.