Lisbon Customer Support Expert - AI Tools & Training

Cross Border Talents; Faro; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully compensated initial training

Private health and dental insurance

Prepaid meal card allowance

Job summary

Cross Border Talents is seeking a fluent English-speaking Customer Support Expert in Lisbon, Portugal to assist subscribers across channels including phone, email and chat.

You will handle subscriptions, account management, billing and technical issues, with training provided and a clear path to a permanent contract after two years. The role includes day and night shifts, totaling 40 hours per week.

Qualifications

• Fluent English required.

Responsibilities

• Assist subscribers with digital subscription options, account management, billing, and technical issues via phone, email, and chat.
• Proactive outbound calls to educate users on product features and integrated AI tools.

Skills

Fluent English

Job description

Cross Border Talents is seeking a fluent English-speaking Customer Support Expert in Lisbon, Portugal to assist subscribers across channels including phone, email and chat.

You will handle subscriptions, account management, billing and technical issues, with training provided and a clear path to a permanent contract after two years. The role includes day and night shifts, totaling 40 hours per week.