Italian-speaking CX Specialist – Lisbon (On-site, Seasonal)

Ignite; Almada; On-site; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Paid training

Performance bonus

Central Lisbon office

Job summary

Ignite is seeking an on-site Italian-speaking Customer Experience Specialist in Lisbon to support during peak shopping seasons. You will handle chat, email and phone inquiries with a focus on accuracy and customer satisfaction.

Requirements include native Italian proficiency, English helpful, and valid Portuguese residency, NIF and NISS. The role is 40 hours/week, Monday to Friday, with training provided.

Qualifications

• Native or near-native Italian proficiency (C1/C2). English knowledge helpful.
• Must reside in Portugal with valid residency/work permit, NIF and NISS.

Responsibilities

• Provide professional support to Italian customers via chat, email and phone.
• Handle high volumes of inquiries during peak seasonal periods.
• Assist with orders, stock levels, shipment tracking, payments, returns and exchanges.

Skills

Italian language

English beneficial

CRM software

Job description

Ignite is seeking an on-site Italian-speaking Customer Experience Specialist in Lisbon to support during peak shopping seasons. You will handle chat, email and phone inquiries with a focus on accuracy and customer satisfaction.

Requirements include native Italian proficiency, English helpful, and valid Portuguese residency, NIF and NISS. The role is 40 hours/week, Monday to Friday, with training provided.