Lisbon Automotive Support Pro - Dutch & English

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Meal allowance

Health & life insurance

Onsite work

Professional development

Competitive salary

Language bonus

Job summary

Cross Border Talents in Lisbon is seeking a Customer Specialist to assist Dutch and English-speaking customers with inquiries related to vehicles, services, maintenance, warranties, and after-sales support. You will provide assistance through phone, email, live chat, and other communication channels, ensuring accurate information and professional support throughout the customer journey.

Key responsibilities include handling inquiries about vehicle features, service appointments, repairs, and

Qualifications

• Fluent in Dutch (C1/C2) and English (B2) for customer interactions.
• Strong analytical, creative, and communication abilities.
• EU citizenship or valid Portuguese residency required.

Responsibilities

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Respond to inquiries about vehicles, services, warranties, and after-sales support.
• Record interactions and resolutions in internal systems; escalate when needed.
• Meet KPIs related to customer satisfaction, service quality, and response times.

Skills

Dutch (C1/C2)

English (B2)

Job description

Cross Border Talents in Lisbon is seeking a Customer Specialist to assist Dutch and English-speaking customers with inquiries related to vehicles, services, maintenance, warranties, and after-sales support. You will provide assistance through phone, email, live chat, and other communication channels, ensuring accurate information and professional support throughout the customer journey.

Key responsibilities include handling inquiries about vehicle features, service appointments, repairs, and