Lisbon AI & Cloud Tech Support Specialist

Closerhire; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support included

Paid training

Office-based in Lisbon

Global project exposure

Resumo da oferta

CloserHire is recruiting a Technical Support Specialist for an international digital platforms project based in Lisbon, Portugal. The role involves providing first-line technical assistance to customers using AI and cloud-based solutions, ensuring a positive customer experience across multiple time zones.

You will handle queries, troubleshoot standard issues, and collaborate with internal teams while adhering to compliance and quality standards.

Qualificações

• Minimum of 2 years of experience in Technical Support.
• Basic understanding of HTTP, APIs, JSON, and common HTTP status codes; willingness to develop troubleshooting skills.
• Fluent in English (written and spoken).

Responsabilidades

• Provide first-line technical support for customers using AI and cloud-based solutions.
• Respond to customer queries and service requests in a timely and professional manner.
• Troubleshoot and resolve standard technical issues using established procedures.
• Escalate complex issues through appropriate internal channels.
• Maintain high service quality and operational efficiency across all interactions.
• Support customers across international markets and time zones.
• Collaborate with internal teams to ensure effective issue resolution.
• Follow compliance, process and quality requirements at all times.
• Contribute to a consistent and positive customer experience.
• Support shift-based operations, including weekends and holidays when required.

Conhecimentos

Technical support

English proficiency

API basics

Troubleshooting

Critical thinking

Descrição da oferta de emprego

CloserHire is recruiting a Technical Support Specialist for an international digital platforms project based in Lisbon, Portugal. The role involves providing first-line technical assistance to customers using AI and cloud-based solutions, ensuring a positive customer experience across multiple time zones.

You will handle queries, troubleshoot standard issues, and collaborate with internal teams while adhering to compliance and quality standards.