Lisbon AI Support Tech Advisor - Immediate Start

Glocal Tech Client; Almada; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Equipment

Resumo da oferta

Glocal Tech Client in Lisbon is hiring an AI Customer Tech Advisor to join our growing customer support team. This is a technical, customer-facing role supporting users of AI-powered products and services.

We’re looking for an English-speaking tech support professional who is based in Portugal (or eligible to work) and can start immediately, with hands-on technical support experience and strong troubleshooting skills to help customers solve real problems with AI tools.

Qualificações

• Proven experience in technical support or IT helpdesk.
• Fluent English (C1 or higher)
• Valid work permit for Portugal
• Based in or willing to relocate to Lisbon
• Strong Troubleshooting and problem-solving skills
• Experience with ticketing systems and CRMs
• Excellent written communication for technical explanations
• Available to start ASAP

Responsabilidades

• Provide first-line and escalated technical support to English-speaking customers via chat, email, and/or phone
• Troubleshoot AI-powered software, integrations, and platform functionality
• Diagnose bugs and coordinate with Product/Engineering teams for resolution
• Document recurring issues and contribute to the knowledge base
• Maintain high CSAT and SLA compliance on all tickets
• Educate customers on product features, workarounds, and best practices
• Identify patterns in customer issues and flag product improvement opportunities

Conhecimentos

Technical support

Troubleshooting

Analytical thinking

Customer communication

Ticketing systems

Ferramentas

Zendesk

Intercom

Freshdesk

Descrição da oferta de emprego

Glocal Tech Client in Lisbon is hiring an AI Customer Tech Advisor to join our growing customer support team. This is a technical, customer-facing role supporting users of AI-powered products and services.

We’re looking for an English-speaking tech support professional who is based in Portugal (or eligible to work) and can start immediately, with hands-on technical support experience and strong troubleshooting skills to help customers solve real problems with AI tools.