French English Customer Service Representative

CB Talents SP; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive team culture

Job summary

CB Talents SP is seeking a Customer Service Representative to join their multicultural team in Lisbon, Portugal. The role involves handling customer inquiries in both French and English across various channels, ensuring a positive customer experience.

The ideal candidate should have strong communication skills and a customer-focused mindset. The company offers a competitive salary, performance-based bonuses, and career development opportunities.

Qualifications

• Proficiency in French at C1 level is required.
• Proficiency in English at B2 level is required.
• Strong communication and problem-solving skills are essential.
• Previous customer service experience is an advantage.

Responsibilities

• Handle customer inquiries via phone, email, and chat in French and English.
• Provide accurate and timely support to customers.
• Assist with resolving service-related questions and concerns.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions.
• Contribute to a high standard of customer satisfaction.

Skills

French proficiency (C1)

English proficiency (B2)

Communication skills

Problem-solving skills

Customer-focused mindset

Job description

We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.

As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.

What You Will Do

• Handle customer inquiries via phone, email, and chat in French and English
• Provide accurate and timely support to customers
• Assist with resolving service-related questions and concerns
• Escalate complex cases to the appropriate teams when necessary
• Maintain accurate records of customer interactions
• Contribute to a high standard of customer satisfaction

Requirements

• French proficiency at C1 level required
• English proficiency at B2 level required
• Currently based in Lisbon, Portugal
• Strong communication and problem-solving skills
• Customer-focused mindset and attention to detail
• Ability to work effectively in a structured environment
• Previous customer service experience is an advantage but not essential

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding
• Career development opportunities within an international environment
• Supportive and multicultural team culture

If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.