(French-speaking) Customer Experience AssociateLisbon, Portugal

Cbtalents; Coimbra; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

An international customer service company is seeking a French-speaking Customer Experience Associate to manage inbound inquiries and provide support in a dynamic multicultural environment. The ideal candidate should have fluent French communication skills and a positive attitude towards customer service. Opportunities for career growth and a relocation package are included.

Serviços

Competitive salary

Relocation package

Full training provided

Career growth potential

Qualificações

• Fluency in French required for customer interactions.
• Strong problem-solving and communication skills are necessary.
• Customer service experience is a plus but not mandatory.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Conhecimentos

Fluent French (C1/C2)

Good English communication skills (B2)

Problem-solving skills

Communication skills

Descrição da oferta de emprego

Overview

(French-speaking) Customer Experience Associate – Lisbon, Portugal

About the job

Are you a French speaker looking for an exciting opportunity abroad? We are hiring French Customer Service Representatives to join an international team supporting a global client. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Qualifications

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to Portugal
• European Passport; no sponsorship provided
• Previous customer service experience is a plus but not mandatory

Benefits

• Competitive salary and performance-based incentives
• Relocation package to support your move to Portugal
• Full training provided
• Opportunity to work in an international environment with career growth potential