Jet-Set Your Career: Spanish Customer Role in Vibrant Lisbon

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Paid training

Clear career progression

Learning and leadership programs

Job summary

A leading technology service provider based in Lisbon is looking for a Spanish-Speaking Client Support Advisor. The role involves assisting customers with bookings and special travel requests while providing excellent support via multiple channels. Ideal candidates are fluent in Spanish and possess strong English skills, alongside prior experience in customer service. The company offers competitive compensation, paid training, and opportunities for career advancement in a vibrant and inclusive environment.

Qualifications

• Fluency in Spanish (C1) and strong English (B2).
• Excellent communication and team-oriented skills.
• 6 months experience in customer service or travel-related roles.

Responsibilities

• Manage bookings: create, update, or cancel reservations.
• Guide customers via phone, email, or chat.
• Assist with special services for VIP clients.
• Handle claims with empathy and efficiency.
• Provide accurate information for confident decisions.
• Make every interaction feel personal and memorable.

Skills

Fluency in Spanish (C1)

Strong command of English (B2)

Excellent interpersonal skills

Experience with GDS tools (Amadeus, Galileo, Sabre)

Customer service experience

Job description

Role: Spanish-Speaking Client Support Advisor
Location: Lisbon, Portugal
Type: Full-time (40h/week)
Start Date: September 2025

Step into a Career That Matters

Ready to elevate your future? This is more than just another job its your opportunity to grow within one of the worlds leading technology and service providers. We support some of the most recognizable brands across 70+ countries and have been consistently awarded for our workplace culture, career development programs, and global impact.

Joining our team in Lisbon means you'll be part of a diverse, international community that thrives on innovation, teamwork, and creating excellent customer journeys.

What You'll Be Doing

As a Client Support Advisor, you'll be the first point of contact for travelers and customers, helping them with a variety of requests. Your role will include:

• Managing bookings creating, updating, or canceling reservations.
• Guiding customers via phone, email, or chat with professional and friendly support.
• Assisting with special services (VIP clients, mobility support, or tailored travel needs).
• Handling claims such as delays, cancellations, or strikes with empathy and efficiency.
• Providing accurate, real-time information to help customers make confident decisions.
• Going above and beyond so that every interaction feels personal memorable.

What Makes You a Great Fit

• Fluency in Spanish (C1) and strong command of English (B2), both spoken and written.
• A natural communicator with excellent interpersonal skills and a positive, team-oriented mindset.
• Previous experience with GDS tools (Amadeus, Galileo, Sabre) is highly valued.
• At least 6 months experience in customer service, tourism, or travel-related roles preferred.
• Above all, a willingness to learn, grow, and bring energy to every interaction.

Why Join Us in Lisbon?

• Competitive salary with additional performance bonuses.
• A central Lisbon office, easily accessible and surrounded by the city vibrant culture.
• Paid training to set you up for success from day one.
• Clear career progression with 80% of our leaders promoted internally.
• Learning and leadership programs to fuel your professional growth.

And beyond the job life in Portugal means over 300 days of sunshine a year, rich culture, delicious cuisine, and the chance to live where others come for vacation. Lisbon offers the perfect mix of career opportunities and Mediterranean lifestyle.

Diversity & Equal Opportunity

We believe in one global team. Our recruitment and workplace practices are inclusive and respectful of all individuals regardless of race, gender, age, nationality, disability, religion, or orientation. Everyone deserves the chance to thrive and we're here to make that happen.