Customer Service Specialist – Spanish & English | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 12.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary paid over 14 months

Food allowance (€7.63 per day)

Attendance bonus (€25 per month)

Career growth opportunities

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, seeks a Customer Service Specialist fluent in Spanish and English. This on-site role delivers top-tier support to customers across markets, with rotational shifts and two days off weekly.

Base salary is €920 gross per month paid over 14 months, plus a daily food allowance and an attendance bonus. This is a room to advance within an expanding international environment.

Formación

• 1 year of experience in customer service or client-facing roles.
• Spanish and English proficiency required.
• Harver English assessment with a C1 score.
• Strong communication, empathy and problem-solving abilities.

Responsabilidades

• Provide high-quality support to customers in Spanish and English.
• Handle inquiries and resolve issues with a warm, professional, customer-focused mindset.
• Represent leading global brands as the customer service specialist.

Conocimientos

Spanish proficiency

English proficiency

Strong communication

Empathy

Problem solving

Customer focus

Descripción del empleo

Are you a customer service professional fluent in both Spanish and English looking to boost your career in one of Europe's most vibrant capital cities? Join our energetic, multicultural team right in the heart of Lisbon!

Why Lisbon?

Lisbon is renowned for its rich history, iconic architecture, sunny climate, and incredible quality of life. From historic tram rides and coastal views to a booming tech and multicultural vibe, living and working in Lisbon offers an unmatched balance of career growth and lifestyle.

Role Overview

As a Customer Service Specialist, you will be the friendly face and voice representing leading global brands. You will deliver high-quality support to customers across Spanish- and English-speaking markets, handling inquiries and resolving issues with a warm, professional, and customer-focused mindset.

• Position: Customer Service Specialist
• Location: Lisbon, Portugal
• Work Model: On-site
• Languages Required: Spanish & English

Compensation & Perks

• Base Salary: €920 gross / month paid over 14 months (includes standard Portuguese holiday & Christmas bonuses)
• Food Allowance: €7.63 per working day (net addition)
• Attendance Bonus: €25 per month (over 11 months)
• Career Growth: Opportunities for advancement within an expanding international environment.

Work Schedule

• Availability: Monday to Sunday, operational window between 7:00 AM and 9:00 PM
• Roster: Rotational shifts with 2 guaranteed days off per week

Candidate Requirements

• English Proficiency: Solid C1 level (must pass the Harver English assessment with a C1 score).
• Spanish Proficiency: High fluency / native-level standard for smooth customer interactions.
• Experience: Minimum 1 year of experience in customer service or a client-facing role.
• Skills: Strong communication skills, empathy, problem-solving ability, and a passionate customer-first attitude.