Spanish-speaking Customer Service Representative in Lisbon, Portugal

Worldwiders; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Accommodation in shared apartment

Airport pickup

Initial flight expenses refunded

Legal registration support

Private health insurance

Portuguese language courses

Job summary

Nordic Jobs Worldwide is seeking a Spanish-speaking customer service enthusiast to join our client’s Lisbon team. You will assist international customers via chat, email and calls, becoming an ambassador for a leading global CX provider.

This role offers a relocation package, accommodation, airport pickup, flight reimbursements, language courses and private health insurance. EU citizenship or residency in Portugal is required, with a chance to grow within a multicultural, fast-paced environment.

Qualifications

• Experience in customer service is preferred.
• EU citizenship or residency in Portugal is required.
• Willing to start an international experience – work abroad.
• Ability to handle confidential information.

Responsibilities

• Ambassador for a brand in the energy sector, ensuring loyalty of end customers.
• Assist customers via chat, email, and inbound/outbound calls, plus back-office tasks.
• Collect, screen and follow up on client requests.
• Manage changes, adjustments, complaints, and other client concerns.

Skills

Spanish fluency

English fluency

Customer service

Communication skills

Interpersonal skills

Team spirit

Confidential data handling

Job description

Are you a Spanish-speaking customer service enthusiast, looking for a new challenge in the beautiful, popular capital of Lisbon? Then this is the opportunity for you!

About our Client

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector.

Why Lisbon?

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2.8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers. Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!

Responsibilities

• Being an ambassador for a brand in the energy sector, ensuring the loyalty of the end customers
• Assisting customers via chat, email, and inbound and outbound calls, plus some back-office responsibilities
• Collect, do the screening and follow up on client's requests
• Management of changes, adjustments, complaints, and any other client concern

Your Profile

• Fluent in Spanish and English
• Willing to start an international experience – work abroad
• Excellent communication and interpersonal skills and team spirit
• Able to handle confidential and/or highly sensitive information
• Experience in customer service is preferred
• European Unioncitizenship or Residency permit in Portugal is required

What is on Offer?

Relocation package

• Accommodation in a shared apartment with your own room (all expenses covered including cleaning)
• Pick-up at the airport
• Initial flight expenses refunded
• Support with legal registration, tax number, residence papers
• Free annual flight to your home country
• Competitive salary + bonus if applicable
• Private health insurance
• Free Portuguese language courses, water sports, soft trekking, and much more
• International career in a multicultural environment
• Possibility of cooperation with leaders in various industries
• Intensive training and familiarization phase
• Ample opportunity to grow and evolve within our organization