Spanish Client Services Specialist in Lisbon

Cross Border Talents; Lisboa; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Attractive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Résumé du poste

Cross Border Talents in Lisbon seeks a Spanish Client Services Specialist to join a customer-focused team. You will handle inquiries across phone, chat, email, and social channels, assisting with account management, basic technical support, and billing questions.

Ideal candidates are fluent in Spanish (C2), have 0–1 year in customer support, and enjoy helping clients while learning in a dynamic onsite environment.

Qualifications

• Fluent in Spanish (C2 level)
• 0–1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Responsabilités

• Deliver top-tier support across phone, chat, email and social channels
• Assist with account setup, verification, logins, and financial transactions
• Handle technical and billing questions with professionalism
• Foster strong client relationships through clear communication
• Uphold quality by following company policies and suggesting process improvements
• Serve as trusted advisor to enhance customer experience
• Drive operational improvements based on customer feedback

Connaissances

Spanish proficiency

client communication

leadership

analytical thinking

strong written/verbal communication

eagerness to learn

Description du poste

Spanish Client Services Specialist in Lisbon

About the job Spanish Client Services Specialist in Lisbon

Take Your Career to the Next Level!

We’re on the lookout for a proactive and customer-focusedCustomer Support Specialistto join our innovative team. If you excel in fast-paced environments, have a flexible approach, and enjoy helping others, this opportunity is perfect for you!

Role Overview:

As aCustomer Support Specialist, you’ll handle customer inquiries across multiple channels—including phone, chat, email, and social media—assisting with account management, technical support, and financial concerns. Your contributions will enhance customer satisfaction and drive operational improvements.

Key Responsibilities:

• Deliver top-tier support through various communication channels
• Assist with account setup, verification, logins, financial transactions, and tech-related issues
• Serve as a trusted advisor, ensuring an exceptional customer experience
• Address inquiries and concerns promptly with professionalism
• Foster strong client relationships through clear and effective communication
• Uphold service quality while adhering to company policies
• Recommend process enhancements to optimize customer interactions

Requirements:

• Fluent in Spanish (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Enjoy a seamless transition with our support for your move
• Onsite Work:Engage and grow in a collaborative office environment