Italian Tech Support Specialist — Remote (Portugal/EU)

Cross Border Talents; Leiria; Remoto; EUR 26.000 - 38.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work

Relocation support

Resumo da vaga

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. The role involves providing support in Italian and English, addressing technical inquiries, and documenting cases to ensure a positive customer experience.

This is a remote position, but candidates must be based in Portugal or willing to relocate; relocation support is provided for eligible candidates.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with the ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with good documentation habits.
• Calm under pressure and customer-focused.

Responsabilidades

• Provide technical customer service and support to users.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian language fluency

English language proficiency

Customer service experience

Technical troubleshooting

Descrição da vaga

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. The role involves providing support in Italian and English, addressing technical inquiries, and documenting cases to ensure a positive customer experience.

This is a remote position, but candidates must be based in Portugal or willing to relocate; relocation support is provided for eligible candidates.