Italian Tech Support Specialist – Remote (Portugal-based)

Cbtalents; Viana do Castelo; Remote; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Remote Portugal-based

Relocation support

Job summary

CBTalents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will handle technical inquiries in Italian and English and strive to turn challenging experiences into positive outcomes.

You will work remotely from Portugal, with relocation support for eligible candidates, and contribute to delivering excellent customer service in a tech-focused project.

Qualifications

• Fluent in Italian and English
• Tech-savvy with strong communication skills
• Previous customer service experience preferred

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build loyalty

Skills

Italian

English

Job description

CBTalents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will handle technical inquiries in Italian and English and strive to turn challenging experiences into positive outcomes.

You will work remotely from Portugal, with relocation support for eligible candidates, and contribute to delivering excellent customer service in a tech-focused project.