Italian Tech Support Specialist — Remote (Portugal-based)

Cbtalents; Maia; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Remote work model in Portugal

Relocation support

Job summary

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, resolve issues, document cases accurately, and contribute to turning challenging situations into positive experiences.

Strong communication, empathy, and a customer-focused approach are essential.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with strong communication and problem-solving.
• Detail-oriented with good documentation.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Italian

English

Job description

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, resolve issues, document cases accurately, and contribute to turning challenging situations into positive experiences.

Strong communication, empathy, and a customer-focused approach are essential.