Remote Italian Tech Support Specialist – Portugal-based

Cbtalents; Guimarães; Remote; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Relocation support provided

Competitive Salary

Remote work model based in Portugal

Job summary

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

This remote role requires based in Portugal or EU relocation; relocation support is provided. The team values clear communication, empathy, and problem-solving, with previous customer service

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Previous customer service experience preferred.
• Willing to relocate to Portugal if not based there.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Skills

Fluent Italian

Fluent English

Technical customer support

Excellent communication

Problem-solving

Job description

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

This remote role requires based in Portugal or EU relocation; relocation support is provided. The team values clear communication, empathy, and problem-solving, with previous customer service