Italian Tech Support Specialist — Remote (Portugal-based)

CBTALENTS; Almada; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Resumo da oferta

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, and document cases accurately to turn challenging situations into positive experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and able to handle technical inquiries.
• Prior customer service experience preferred.
• Remote-ready role based in Portugal with relocation support.

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers and document cases.
• Track issues and follow up until resolution; maintain positive customer experience.
• Maintain accurate case records and contribute to customer loyalty.

Conhecimentos

Italian

English

Strong communication skills

Customer service experience

Problem solving

Descrição da oferta de emprego

CBTALENTS is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide customer support in Italian and English, assist users with technical inquiries, and document cases accurately to turn challenging situations into positive experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.