Italian Technical Support Specialist Remote (Portugal)

Cbtalents; Cascais; Remote; EUR 25,000 - 45,000; Full time

Benefits offered by this job

Remote work

Relocation support

Competitive salary

Job summary

Cbtalents in Portugal is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project. You will support customers in Italian and English, troubleshoot technical inquiries, and document cases.

This is a remote role based in Portugal; relocation support is provided. Candidates must be based in Portugal or willing to relocate; EU passport holders welcome.

Qualifications

• Fluent in Italian and English.
• Strong communication skills and empathy.
• Tech-savvy and able to handle technical inquiries.
• Previous customer service experience preferred, sales a plus but not required.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Explain technical solutions clearly to customers.
• Track issues and ensure accurate documentation of cases.
• Follow up on cases until resolution.

Skills

Italian

English

Communication skills

Problem solving

Job description

Cbtalents in Portugal is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project. You will support customers in Italian and English, troubleshoot technical inquiries, and document cases.

This is a remote role based in Portugal; relocation support is provided. Candidates must be based in Portugal or willing to relocate; EU passport holders welcome.