Italian Tech Support Specialist - Remote Portugal (Relocation)

Cbtalents; Leiria; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Remote work in Portugal

Relocation support

Competitive salary

Job summary

CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. This remote role requires you to communicate in Italian and English and help users with technical inquiries.

You will document cases, troubleshoot issues, and follow up until resolution, with relocation support provided for eligible candidates. Candidates must be based in Portugal or willing to relocate.

Qualifications

• Fluent in Italian and English is required.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication skills and problem-solving ability.
• Detail-oriented and capable of tracking issues accurately.
• Empathetic, patient and customer-focused.
• Previous customer service experience preferred.
• Sales experience is a plus but not mandatory.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and document cases accurately.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Skills

Italian

English

Customer service

Technical inquiries handling

Communication skills

Problem solving

Job description

CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. This remote role requires you to communicate in Italian and English and help users with technical inquiries.

You will document cases, troubleshoot issues, and follow up until resolution, with relocation support provided for eligible candidates. Candidates must be based in Portugal or willing to relocate.