Italian Tech Support Specialist — Remote in Portugal

Cbtalents; Vila Nova de Gaia; À distance; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Remote work in Portugal

Relocation support

Résumé du poste

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and strive to turn challenging interactions into positive experiences.

The position is remote, but applicants must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Qualifications

• Fluent in Italian and English, written and spoken.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving abilities.
• Empathetic, patient and customer-focused.
• Experience in customer service is preferred.

Responsabilités

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Explain technical solutions clearly to customers.
• Document cases accurately and track issues until resolution.
• Maintain a positive customer experience and loyalty.

Connaissances

Fluent Italian

Fluent English

Tech support

Communication skills

Problem solving

Empathy

Calm under pressure

Customer service experience

Description du poste

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and strive to turn challenging interactions into positive experiences.

The position is remote, but applicants must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.