Italian Tech Support Specialist – Remote (Portugal)

Cbtalents; Almada; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Relocation support

Remote work model

Competitive salary

Job summary

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases accurately to turn challenging situations into positive experiences.

This remote role requires based-in-Portugal or relocation, with relocation support available for eligible candidates. You will handle inquiries, maintain service quality, and contribute to customer satisfaction.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with ability to track issues.
• Empathetic, patient and customer-focused.
• Sales experience is a plus, but not required.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Document cases accurately and follow up until resolution.
• Explain technical solutions clearly to customers.
• Maintain a positive customer experience and build loyalty.

Skills

Italian fluency

English fluency

Technical empathy

Strong communication

Problem solving

Detail oriented

Customer-focused

Sales experience (nice to have)

Job description

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases accurately to turn challenging situations into positive experiences.

This remote role requires based-in-Portugal or relocation, with relocation support available for eligible candidates. You will handle inquiries, maintain service quality, and contribute to customer satisfaction.