Italian-Speaking Tech Support Specialist Lisbon (On-site)

Cross Border Talents; Loures; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to join our multicultural team. You will be the first point of contact for Italian-speaking clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

We require native Italian and fluent English, strong customer focus, and the ability to diagnose issues using standard procedures. This on-site role asks for relocation to Lisbon if needed and offers a daily meal allowance plus a

Qualifications

• Native Italian or C2-level Italian with professional English
• Strong customer-centric mindset with excellent written and verbal communication
• Ability to perform basic diagnostics and follow troubleshooting workflows
• Willingness to relocate to Lisbon, Portugal if needed

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email
• Provide post-sales technical support and troubleshooting for home appliance brands
• Perform initial diagnostics and follow standardized workflows with video guides
• Handle inquiries about product information, orders, repairs, and complaints
• Escalate complex issues to appropriate internal departments when needed
• Maintain high customer satisfaction through proactive problem-solving

Skills

Italian language

English language

Customer focus

Problem solving

Job description

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to join our multicultural team. You will be the first point of contact for Italian-speaking clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

We require native Italian and fluent English, strong customer focus, and the ability to diagnose issues using standard procedures. This on-site role asks for relocation to Lisbon if needed and offers a daily meal allowance plus a