Italian-Speaking Tech Support Specialist On-site Lisbon

Cross Border Talents; Cascais; Sur place; EUR 21 000 - 33 000; Plein temps

Avantages offerts par ce poste

Daily meal allowance

Performance-based bonus

Résumé du poste

Cross Border Talents in Lisbon seeks an Italian-speaking Customer Support Specialist to be the first point of contact for clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

You will handle inquiries by phone and email, perform diagnostics, and escalate complex issues when needed, all on-site in Lisbon, with fluent Italian and English.

Qualifications

• Native or C2-level Italian and professional working fluency in English.
• Strong customer-centric mindset with excellent written and verbal communication skills.
• Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate to Lisbon.

Responsabilités

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Connaissances

Italian (native/C2)

English proficiency

Customer focus

Diagnostics ability

Communication skills

Outils

CRM software

Description du poste

Cross Border Talents in Lisbon seeks an Italian-speaking Customer Support Specialist to be the first point of contact for clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

You will handle inquiries by phone and email, perform diagnostics, and escalate complex issues when needed, all on-site in Lisbon, with fluent Italian and English.