Italian-Speaking Tech Support Pro, Onsite in Lisbon

Cross Border Talents; Barreiro; Presencial; EUR 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily meal allowance

Performance-based bonus

Descripción de la vacante

Cross Border Talents in Lisbon seeks a Customer Support Specialist who is a native Italian speaker and fluent in English to join our multicultural team on-site. You will be the first point of contact for clients, providing post-sales technical support for leading domestic appliance brands.

You will handle inquiries, perform diagnostics, and escalate complex issues while maintaining high customer satisfaction with proactive service standards.

Formación

• Native or near-native Italian with professional English.
• Strong customer focus and communication skills.
• Ability to diagnose issues using documented troubleshooting steps.
• Willing to relocate to Lisbon, Portugal.

Responsabilidades

• Act as first contact for Italian-speaking customers by phone and email.
• Provide post-sales technical support for domestic appliance brands.
• Perform initial diagnostics and follow troubleshooting workflows.
• Handle inquiries on product information, orders, repairs, and complaints.
• Escalate complex issues to internal departments when needed.
• Maintain high customer satisfaction through proactive service.

Conocimientos

Italian native

English proficiency

Customer focus

Technical aptitude

Problem solving

Relocation to Lisbon

CRM platforms

Herramientas

CRM platforms

Descripción del empleo

Cross Border Talents in Lisbon seeks a Customer Support Specialist who is a native Italian speaker and fluent in English to join our multicultural team on-site. You will be the first point of contact for clients, providing post-sales technical support for leading domestic appliance brands.

You will handle inquiries, perform diagnostics, and escalate complex issues while maintaining high customer satisfaction with proactive service standards.