Italian-Speaking Tech Support Specialist — Lisbon On-site

Cross Border Talents; Odivelas; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon is seeking a dedicated Customer Support Specialist who is a native Italian speaker to join our multicultural team. You will be the first point of contact for clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

Requirements include native or near-native Italian with fluent English, strong customer focus, and technical aptitude.

Qualifications

• Native or C2-level Italian and professional working fluency in English.
• Strong customer-centric mindset with excellent written and verbal communication skills.
• Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: must reside in Portugal or relocate to Lisbon.

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms during customer interactions.
• Escalate complex issues to appropriate internal departments as needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Skills

Italian language

English language

Customer focus

Technical aptitude

Problem solving

Job description

Cross Border Talents in Lisbon is seeking a dedicated Customer Support Specialist who is a native Italian speaker to join our multicultural team. You will be the first point of contact for clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

Requirements include native or near-native Italian with fluent English, strong customer focus, and technical aptitude.