Italian-Speaking Customer Support Specialist – Lisbon (On-site)

Cross Border Talents; Costa da Caparica; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon seeks a native Italian-speaking Customer Support Specialist to join a multicultural team and provide post-sales technical support for leading appliance brands.

You will be the first point of contact for Italian-speaking customers, diagnosing issues, guiding troubleshooting, and coordinating with internal departments as needed. The role is on-site in Lisbon with daytime hours and a focus on customer satisfaction.

Qualifications

• Native or C2-level Italian with professional English proficiency.
• Strong customer-centric mindset with excellent written and verbal communication skills.
• Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: must reside in Portugal or relocate to Lisbon.

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Provide first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms during interactions.
• Escalate complex issues to appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Skills

Italian language (native/C2)

English (professional)

Customer focus

Technical aptitude

Problem solving

Job description

Cross Border Talents in Lisbon seeks a native Italian-speaking Customer Support Specialist to join a multicultural team and provide post-sales technical support for leading appliance brands.

You will be the first point of contact for Italian-speaking customers, diagnosing issues, guiding troubleshooting, and coordinating with internal departments as needed. The role is on-site in Lisbon with daytime hours and a focus on customer satisfaction.