Italian-Speaking Tech Support Specialist (CS & OS)

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Cross Border Talents, an international employer based in Lisbon, Portugal, is hiring a CS/OS to join their Italian-speaking team. This front-line support role involves handling questions, solving problems, and ensuring customers leave the conversation satisfied.

Key responsibilities include keeping internal systems and case notes accurate, responding to customer questions across phone, chat, and email, flagging recurring issues, and resolving problems efficiently without compromising quality.

Qualificações

• Solid working English alongside your Italian (professional level)
• Fluent Italian, written and spoken
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

Responsabilidades

• Keep internal systems and case notes accurate
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

Conhecimentos

English

Italian

Descrição da oferta de emprego

Cross Border Talents, an international employer based in Lisbon, Portugal, is hiring a CS/OS to join their Italian-speaking team. This front-line support role involves handling questions, solving problems, and ensuring customers leave the conversation satisfied.

Key responsibilities include keeping internal systems and case notes accurate, responding to customer questions across phone, chat, and email, flagging recurring issues, and resolving problems efficiently without compromising quality.