Italian-Speaking Technical Support Specialist - Porto

CB Talents SP; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

CB Talents SP in Porto is seeking Italian-speaking Technical Support Specialists to join an advanced support team. The role is for individuals comfortable navigating complex computer systems and solving tricky technical issues, with a path for long-term professional development.

You will work with global teams, document solutions, and guide customers through system updates, maintaining high service standards.

Qualifications

• Fluent, high-level command of Italian to explain technical steps to customers.
• Comfort reading/writing in English for technical terms and manuals.
• Logical, structured thinking for breaking down complex issues.

Responsibilities

• Investigate tricky cases with deep-dive troubleshooting to identify root causes.
• Analyze system glitches by reviewing user settings, configurations, and logs.
• Collaborate with global technical teams to resolve issues and improve performance.
• Document solutions with clear guides and logs for future learning.
• Guide customers through advanced system updates or software changes.

Skills

Italian language

Technical English

Problem solving

Clear communication

Tech familiarity

Local paperwork

Job description

CB Talents SP in Porto is seeking Italian-speaking Technical Support Specialists to join an advanced support team. The role is for individuals comfortable navigating complex computer systems and solving tricky technical issues, with a path for long-term professional development.

You will work with global teams, document solutions, and guide customers through system updates, maintaining high service standards.