CS / OS - Italian Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Cross Border Talents, an international employer based in Lisbon, Portugal, is hiring a CS/OS to join their Italian-speaking team. This front-line support role involves handling questions, solving problems, and ensuring customers leave the conversation satisfied.

Key responsibilities include keeping internal systems and case notes accurate, responding to customer questions across phone, chat, and email, flagging recurring issues, and resolving problems efficiently without compromising quality.

Qualificações

• Solid working English alongside your Italian (professional level)
• Fluent Italian, written and spoken
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

Responsabilidades

• Keep internal systems and case notes accurate
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

Conhecimentos

English

Italian

Descrição da oferta de emprego

An international employer based in Lisbon, Portugal is hiring a CS / OS to join their Italian-speaking team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Key Responsibilities:

• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Resolve issues efficiently without cutting corners on quality

Requirements:

• Solid working English alongside your Italian
• Comfortable communicating in Italian at a professional level
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Fluent Italian, written and spoken

Working Conditions:

• Work model: On-Site

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